Privacy Policy mytown33 – Malaysian Player Data Protection

Mytown33 collects several categories of information from our members and platform users. Below is a detailed breakdown of the types of data we collect and why it is required:

Mytown33 does not collect sensitive data categories such as health information, religious beliefs, or political views unless specifically required by applicable law for compliance purposes.

Mytown33 collects your personal information through several different channels:

• Account Registration: When you register a new account at mytown33, you are required to provide basic information such as your name, email address, phone number, and date of birth. This information is needed to create a valid account and to confirm that you meet our platform's minimum age requirement.
• Identity Verification (KYC): To process withdrawals or meet compliance requirements, mytown33 may request additional identity verification documents such as a copy of your MyKad or passport. This is standard industry practice to prevent money laundering and safeguard your account.
• Financial Transactions: When you make a deposit via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, or ShopeePay, the transaction information required to process that payment is collected by our system.
• Platform Usage: mytown33 automatically records technical information such as your IP address, device and browser type, pages visited, and session duration whenever you use our platform.
• Support Communication: When you contact the mytown33 customer support team via Live Chat or email, the content of that communication is recorded for service quality and issue resolution purposes.
• Cookies & Tracking Technologies: mytown33 uses cookies and similar technologies to enhance your experience on the platform. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of some parts of the platform.

The personal data we collect is used for the following purposes:

• Account Management: To create, verify, and manage your mytown33 account, including the login process, security settings, and profile updates.
• Financial Transaction Processing: To process deposits in Malaysian Ringgit (RM) via your chosen payment method and manage withdrawal requests to your Malaysian bank account or e-wallet.
• Service Provision: To grant you access to all mytown33 services, including Sports Betting (Super League football, BWF badminton, MLBB e-sports), live match streaming, poker, and Live Casino.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, account abuse, and money laundering by monitoring unusual or suspicious behaviour.
• Legal Compliance: To fulfil applicable legal and regulatory obligations, including Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
• Customer Support: To handle enquiries, complaints, and assistance requests submitted to the mytown33 support team.
• Platform Communications: To send important notifications relating to your account, such as deposit confirmations, withdrawal alerts, security reminders, and relevant terms updates.
• Responsible Gambling: To monitor usage patterns and identify players who may need responsible gambling support, in line with mytown33's commitment to this programme.
• Platform Improvements: To analyse usage patterns on an aggregate (not individual) basis for the purpose of improving the performance, interface, and overall experience of the mytown33 platform.

Mytown33 does not sell or trade your personal data. However, in certain limited situations, we may share your information with the following parties:

• Payment Processors: Transaction information that must be shared with licensed payment processors such as DuitNow, FPX, or e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) to facilitate your deposits and withdrawals.
• Technical Service Providers: The infrastructure and technical service providers we use to operate the mytown33 platform may have limited access to certain data as part of the services they provide. All such providers are bound by strict confidentiality agreements.
• Statutory Authorities: mytown33 may be required by law to disclose certain information to Malaysian authorities such as Bank Negara Malaysia, the Royal Malaysia Police, or a relevant court where there is a valid order or binding legal requirement.
• Fraud Prevention Services: To detect and prevent fraud, mytown33 may share certain information with licensed and qualified third-party identity verification or fraud prevention services.

In all of the above cases, mytown33 ensures that data disclosure is limited to the minimum necessary and that parties receiving the data are bound by appropriate confidentiality obligations. mytown33 does not share your personal data with any third party for marketing purposes without your explicit consent.

Mytown33 invests seriously in security infrastructure to ensure your personal data is always protected. The key security measures we have in place are as follows:

• 256-bit SSL Encryption: All communications between your device and mytown33 servers are encrypted using SSL/TLS protocol with 256-bit keys — the same standard used by major banks in Malaysia. This means your data cannot be read by unauthorised parties, even if intercepted during transmission.
• Data-at-Rest Encryption: Sensitive data stored in mytown33's databases is also encrypted at rest, providing an additional layer of protection in the event of any unauthorised access to our storage infrastructure.
• Strict Access Controls: Only authorised mytown33 staff who require access to your personal data for their specific work purposes may access it. All internal access is logged and monitored.
• Two-Factor Authentication: mytown33 offers and actively encourages the use of two-factor authentication (2FA) for player accounts to add an extra layer of protection against unauthorised access.
• Regular Security Audits: The mytown33 platform undergoes regular security audits by independent third parties to identify and address potential vulnerabilities before they can be exploited.
• 24/7 Monitoring: mytown33's security monitoring system operates around the clock to detect any suspicious or unusual activity and respond swiftly to any identified threats.

While mytown33 takes all reasonable steps to protect your data, no security system is completely impenetrable. We encourage you to take your own precautions as well – such as using a strong and unique password for your mytown33 account, not sharing your login credentials with anyone, and notifying us immediately if you suspect any unauthorised access to your account.

As a mytown33 player and the owner of your own personal data, you have the following rights, which you may exercise at any time:

The mytown33 platform uses cookies and similar technologies to enhance the user experience and ensure the platform operates correctly. Below are the types of cookies we use:

• Essential Cookies: These cookies are required for the core functionality of the mytown33 platform, including login session management, account security, and transaction processing. Disabling them will significantly affect how the platform operates.
• Preference Cookies: These cookies save your preferences such as display language, odds settings, and other display options to make future use of the mytown33 platform more convenient.
• Analytics Cookies: mytown33 uses aggregated analytics data (not individual data) to understand how users interact with the platform for improvement purposes. This data does not personally identify you.
• Security Cookies: These cookies help mytown33 detect and prevent fraudulent activity, including unauthorised login attempts and duplicate accounts.

You can manage your cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the mytown33 platform and your overall user experience.

Mytown33 stores your personal data on secure, protected servers. Below is information on our data retention periods and data transfer policies:

• Active Account Retention Period: For as long as your mytown33 account remains active, we retain all data necessary to provide you with secure and effective services.
• After Account Closure: After your account is closed, mytown33 may retain certain records for the period required under applicable Malaysian law — typically between 5 and 7 years for financial transaction records for anti-money laundering compliance purposes.
• Communication Records: Customer support logs and communications are retained for a reasonable period for service quality purposes and to resolve any disputes that may arise.
• Cross-Border Data Transfers: If your personal data needs to be transferred to a service provider operating outside Malaysia, mytown33 ensures that such transfers only take place with parties that offer privacy protections equivalent to or greater than Malaysian standards.

Mytown33 takes the privacy protection of minors seriously. Our platform is intended exclusively for individuals aged 18 and above, and we do not knowingly collect personal data from anyone below that age limit.

• If we discover that personal data belonging to an individual under 18 years of age has been collected without the knowledge or consent of a parent or legal guardian, we will take immediate steps to delete that data and close the associated account.
• Parents or guardians who have reason to believe their underage child has registered on mytown33 are encouraged to contact us immediately at support@mytown33.best so we can take the necessary action.
• Mytown33 carries out age verification during registration and may request additional identity confirmation if there is any doubt about a registrant's age.

Mytown33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or technological developments. The process for notifying changes is as follows:

• Material changes to this Privacy Policy will be communicated to members via in-platform notifications or email to the address registered to your account, at least 7 days before the changes take effect.
• The latest version of the Privacy Policy is always available on this page with a clear update date for easy reference by all mytown33 members.
• Continued use of the mytown33 platform after any Privacy Policy changes take effect will be considered your acceptance of the updated policy.
• If the changes made are significant and you do not agree with them, you have the right to close your account and withdraw your balance before the new policy takes effect.

If you have any questions, concerns, or requests relating to this Privacy Policy or how mytown33 handles your personal data, please contact us through the following channels:

• Email: support@mytown33.best – for written enquiries that require documentation or detailed responses regarding your data privacy.
• Live Chat: Available 24/7 within the mytown33 platform for general privacy enquiries that require an immediate response.
• Response Time: mytown33 is committed to responding to all privacy-related enquiries within 7 business days. For more complex requests such as data access or deletion applications, processing may take up to 30 business days.

We always encourage members to reach out to us directly if any aspect of how we handle personal data is unclear or of concern. Your trust is central to mytown33's operations, and we take every privacy enquiry we receive seriously.